Hospitality Solutions
Real guests, real conversations, real intelligence.
Conversations with customers captured face to face and turned into clear intelligence hospitality teams can act on right away.
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The Solution
In-Person Customer Experience Research
From research design to delivery, Lorefully handles it all.
Guest experience in hospitality is felt long before it's ever written down in a review. Lorefully's Lorerunners meet guests and members where they are - whether that's a hotel lobby, a restaurant table, or a shared workspace - to have genuine conversations about what's working and what isn't, while the experience is still fresh.
Every conversation is captured, analysed, and turned into clear, structured intelligence within 48 hours. No QR codes left untouched on a table, no delayed survey results - just direct insight from the people who matter most, delivered fast enough to shape decisions immediately.
Understand
We start by understanding what success looks like for you.
Harness
We run the qualitative data collection and you don't have to lift a finger!
Structure & Amplify
Within 48 hours, you receive a structured report connecting and analysing the voices we captured.
What you get
Enough detail to change something on Monday, and enough evidence to prove it worked.
Immediate Feedback
Structured feedback that you can act on right away.
Scores you can benchmark
NPS, satisfaction or value-for-money scores collected in person
Quotations you can use
A cleared bank of guest quotations for marketing, investor updates and internal briefings
What clients say about our approach
“Lorefully is giving us insights we simply couldn't capture otherwise. It's brilliant! Saves us 2-3 weeks of effort on every engagement and is easily huge value for money.”
Aileen Woodley
Head of Campaigns, Innovate UK Business Connect
“This kind of research would normally take 12+ months, but through Lorefully we were able to do it in 2-3 months. We also managed to collect over 500 responses, which is unprecedented. ”
Rue McIlmoyle
Skills Lead, National Shipbuilding Office
“Lorefully gives us high-quality feedback we wouldn’t get otherwise. It makes our participation worthwhile.”
Mike Pitts
Deputy Director, InnovateUK
Contact us
Prefer email? hello@lorefully.com
